OneAmerica | IBM iX | 2022
Designing an intuitive claims intake experience for people on short-term disability.
OneAmerica’s current disability claims experience is lagging behind competitors and relies on physical forms, manual intervention, and repetitive processes. How might we help OneAmerica improve their current claims experience, increase employee efficiency, and boost customer satisfaction and retention?
A self-service, digital claims intake form that allows short-term disability claimants to initiate their claim on their computer or phone, feel confident OneAmerica received their submission, and understand the next steps in the claims process.